Who we are?
What information do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, and store different kinds of personal data about you which is collected when you register, make a purchase, complete a contact form or sign up to our newsletter.
The data types which may be collected are grouped together as follows:
- Identity Data includes first name and last name.
- Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
- Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third party payment provider to process a payment.
- Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
- Profile Data includes your username (email address) and password, your login data, purchases or orders made by you, preferences and feedback.
- Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
How do we use personal information?
We require this information for the following reasons:
- account set up and administration
- providing goods and services
- promotional emails about new products or special offers
- improving our products and services
- legal obligations (eg prevention of fraud)
- Internal record keeping
Where is your information stored?
We use Create Internet Limited to host our website and run our online store. Create Internet Limited is a company registered in England and Wales under company number 03821624 and is registered under the Data Protection Act 1998.
For further information:
When do we share personal data?
We treat personal data confidentially. Any third party providers used by us (such as professional print framers) will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
How long do we keep your personal data for?
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you.
We may still hold personal information of inactive accounts if required for financial records in line with UK accounting and taxation laws (for a period of at least 6 years, plus the current year)
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights in relation to personal data
You have a lot of rights relating to your personal information:
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data.
- The right to stop marketing messages.
- The right to request a copy of the personal information we hold about you.
If you wish to exercise any of your rights, have a complaint, or a question about any of the above please contact us at [email protected]
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. If you decline cookies, this may prevent you from taking full advantage of the website.
You can find out more information about cookies by visiting https://cookiesandyou.com.
We use the following types of cookie:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We use Google Analytics to measure traffic to our Site and understand how users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties.
Linking to other websites / third party content
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.